Our SOREL Warranty Policy
In Europe, Sorel branded products including footwear are delivered with a commercial warranty of 2 years from the date of purchase. The guarantor is Columbia Sportswear Ireland Limited, with registered address at 6th Floor, 2 Grand Canal Square, Dublin 2, D02 A342 Ireland registered under 741884 with VAT number IE4170279PH. This commercial warranty does not limit or affect, and is in addition to, any statutory warranty rights you have pursuant to applicable law or as described in the applicable Terms and Conditions (Clause 6) and you are entitled by law to remedies from us free of charge in the event of a lack of conformity of our products with the applicable Terms and Conditions.
Our commercial warranty covers defects in materials and workmanship in our garments, equipment and footwear manufactured by Columbia Sportswear Company.
If a product fails due to a manufacturing defect, we will either repair the product without charge, replace the product or offer a credit note; the commercial warranty is in addition to, and not instead of, your statutory rights and remedies.
Please note that Columbia Sportwear does not warrant and is not responsible for damages caused by misuse, abuse, accidents, modifications, natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow product care instructions.
Our commercial warranty covers defects in materials and workmanship in our garments, equipment and footwear manufactured by Columbia Sportswear Company.
If a product fails due to a manufacturing defect, we will either repair the product without charge, replace the product or offer a credit note; the commercial warranty is in addition to, and not instead of, your statutory rights and remedies.
Please note that Columbia Sportwear does not warrant and is not responsible for damages caused by misuse, abuse, accidents, modifications, natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow product care instructions.
How to Get Warranty Service
1. For product bought less than 2 years ago on our official Sorel Online Shop
At Columbia Sportswear Company, we expect our products to be free of manufacturer defects. However, should you have a warranty issue please contact us / Europe-Consumers@sorel.com and provide the following information:
Your name
Your order-number
Some pictures showing the default
A short description of the issue
At Columbia Sportswear Company, we expect our products to be free of manufacturer defects. However, should you have a warranty issue please contact us / Europe-Consumers@sorel.com and provide the following information:
2. For product bought less than 2 years ago in a physical store
Our Warranty policy states that items must be returned through the original point of sale. Please visit their website and/or contact them for more information on their after care services. Should that not be possible, please contact us via this link / Europe-Consumers@sorel.com.
Our Warranty policy states that items must be returned through the original point of sale. Please visit their website and/or contact them for more information on their after care services. Should that not be possible, please contact us via this link / Europe-Consumers@sorel.com.
3. For product bought less than 2 years ago on a partner Online Store
Our Warranty policy states that items must be returned through the original point of sale. Please visit their website and/or contact them for more information on their after-care services. Should that not be possible, please contact us via this link / Europe-Consumers@sorel.com.
Our Warranty policy states that items must be returned through the original point of sale. Please visit their website and/or contact them for more information on their after-care services. Should that not be possible, please contact us via this link / Europe-Consumers@sorel.com.